🔄 Return, Replacement & Refund Policy
1. Return Request Window
Customers must raise a return request within 48 hours (2 days) of delivery.
Requests raised beyond this period may be rejected at sole discretion of Kankana Silks.
2. Mandatory Verification Process
To prevent misuse and ensure fair resolution:
Customer must provide:
- Product images
- Packaging images
- Unboxing video (if available)
Failure to provide verification proof may result in rejection of return request.
3. Seller Fault Cases (Kankana Silks Responsibility)
If verified issue is due to:
- Manufacturing defect
- Wrong product shipped
- Transit damage
- Product not matching description
✔ Return shipping cost → Paid by Kankana Silks
✔ Resolution → Full refund OR replacement
4. Customer Fault / Non-Seller Fault Cases
If return is due to:
- Change of mind
- Expectation mismatch
- Incorrect size selection
- Incorrect address given
✔ Return shipping cost → Paid by Customer
✔ Refund → Product value only (excluding shipping & return shipping)
Final decision shall be based on internal quality verification by Kankana Silks.
5. Non-Returnable Products
Returns shall not be accepted if:
- Product is used / washed / altered
- Product damaged after delivery
- Return requested after 48 hours
- Customised / altered products
- Missing tags / original packaging
6. Refund Timeline
Approved refunds will be processed within 5–7 business days after:
- Product receipt
- Quality verification
Actual credit timeline depends on customer’s bank or payment provider.